Terms & Conditions

MySkync Terms of Use

Effective Date: 8 October 2026

Welcome to MySkync.
These Terms of Use (the “Terms”) are between you and Skync Labs (“Skync Labs,” “we,” “us,” or “our”), the operator of the MySkync mobile application (the “App”), distributed through the Apple App Store and Google Play Store. Please read them carefully before creating an account.

1. Acceptance of Terms
By creating an account on MySkync, you confirm that you have read, understood, and expressly agree to be bound by these Terms, and that you have read our Privacy Policy. Acceptance is recorded at the time you tick the confirmation box presented during the registration process.

If you refuse these Terms, you may not create an account or use the App.
The governing language of these Terms is English, and the English text alone constitutes the binding agreement between the parties.

2. Description of the Service
MySkync is a personal skincare tracking app. It lets you log your daily skin condition, lifestyle factors selected from a predefined list (currently sleep, water, stress, exercise and routine completion) and skincare products, attach one photo per entry, view a timeline, compare your skin over time (“Before/After”), and receive rule-based personalised insights and a SkinBalance score.

MySkync does not use artificial intelligence or machine learning. All scoring, insights and comparisons are generated by fixed, predefined rules applied to the data you log. There is no AI model interpreting or generating this content.

3. No Medical Advice
MySkync is a personal wellness and self-tracking tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment.

Your SkinBalance score, insights, and Before/After comparisons are generated by applying fixed rules to the data you enter and the general information you provide at onboarding. They are estimates, not clinical assessments, and must not be used to diagnose or treat any medical or dermatological condition.

Always consult a qualified healthcare or dermatology professional for any medical decision, including questions about skin conditions, contraception, or diagnosis. Never disregard professional medical advice, or delay seeking it, because of something you have read in the App.

Decisions you make on the basis of information in the App remain your own responsibility.

4. Eligibility and Contractual Capacity
To create an account and use the App, you must be at least 16 years old.

Under Dutch law, the general age of majority is 18 (Article 1:233 of the Dutch Civil Code). If you are 16 or 17 years old, you may only accept these Terms and use the App with the permission of a parent or legal guardian, in accordance with Article 1:234 of the Dutch Civil Code. Such permission is presumed where an agreement of this kind is one that someone of your age would customarily enter into independently.

When you register, if you indicate that you are 16 or 17 years old, you will be asked to confirm that you have the permission of your parent or legal guardian to use the App and to accept these Terms. Your confirmation is recorded. If you do not give this confirmation, you cannot create an account.

If you are a parent or legal guardian permitting a minor to use the App, you confirm that you have the authority to do so and that you accept these Terms on their behalf where required.

5. Account Responsibility
You are responsible for keeping your account credentials confidential and for all activity carried out under your account. Your account is personal to you and may not be shared with, transferred to, or used by anyone else.

You must provide accurate and complete information when creating your account and when using the App, including at onboarding. The SkinBalance score and the insights you receive are generated from this information, so inaccurate data will produce unreliable results.

We are not responsible for the consequences of insights generated from inaccurate or incomplete information you have provided.

If you become aware of any unauthorised use of your account, you must notify us without undue delay at support@myskync.com so that we can take appropriate measures.
Where you fail to comply with this Section, we may suspend or terminate your access to the App in accordance with Section 14.

Suspension or termination on this basis does not entitle you to a refund of any subscription fees already paid for the period during which the breach occurred, except where a refund is required under mandatory consumer law.

6. Acceptable Use
You agree not to use the App to:
● Violate any applicable laws or regulations;
● Distribute harmful, offensive, or misleading content;
● Upload a photo of another identifiable person without their explicit permission;
● Reverse-engineer, decompile, or hack the App;
● Attempt to gain unauthorised access to our systems, our backend infrastructure, or other users’ data;
● Use automated systems, bots, or scraping tools against the App.

Where you use the App in breach of this Section, we may suspend or terminate your access with immediate effect, in accordance with Section 14. Where the breach involves unlawful conduct or affects the rights of others, we may also take any further action available to us under applicable law, including reporting the matter to the competent authorities.

You remain responsible for any content you upload, including for ensuring that you have obtained the consent of any identifiable person appearing in a photo. We are not liable for claims brought by third parties arising from content you have uploaded in breach of this Section.

7. Onboarding Data, Scoring and Insights
During onboarding you provide information such as your age range, gender, skin type, smoking status, exercise frequency, country, and skin concerns. This information, together with your daily logs, is used to calculate your SkinBalance score and to generate rule-based insights, for example patterns linking your sleep, water intake, stress, or a logged product to your skin condition.

The nature and limits of these outputs are set out in Sections 2 and 3.

By using these features, you acknowledge and agree that:
● We do not send your entries, photos, or onboarding data to any external artificial intelligence provider or third-party model;
● For more detail on what data feeds into these features, including how this constitutes profiling under the GDPR, see our Privacy Policy.

8. MySkync Pro (Subscription)
We offer a free plan and an optional paid “Pro” plan.

Free plan includes: daily logging, timeline, manual Before/After comparisons of up to 7 days. The free plan is permanent and does not convert automatically into a paid subscription.

Pro plan additionally includes: 30-day and 90-day comparisons, auto-generated “best improvement period” highlights, and trend highlights.

Access to Pro features is enforced on our backend infrastructure, not only in the App interface. Your plan status (free/pro) is visible in your Profile and Settings.

Free trial period:
When you subscribe to MySkync Pro, the first fourteen (14) calendar days are free of charge. No payment is taken during this period. You may cancel at any time before the end of the fourteenth day through your Apple ID or Google Play account settings, and you will not be charged. If you do not cancel, your subscription will start and the first payment will be taken at the end of the free period.

Confirmation of the payment obligation:
Before the free trial begins, you are asked to confirm expressly that you are entering into a subscription with an obligation to pay once the free period ends. The duration of the free period, the price of the subscription, the billing frequency and the date on which the first payment will be taken are displayed to you before you confirm. We will also send you a reminder before the first payment is taken.

Price and VAT:
The price of your subscription is displayed in the App before you subscribe. Prices shown to consumers are inclusive of VAT at the applicable rate, together with the billing frequency and the cancellation terms.

Where the store through which you purchase acts as the seller, the price displayed and the VAT applied are determined by that store in accordance with the tax rules of your country of residence.

If we change the price of an existing subscription, you will be asked to review and agree to the new price through your Apple ID or Google Play account. If you do not agree, your subscription will not renew at the new price.

Subscription billing:
MySkync Pro is billed and processed through the Apple App Store or Google Play Store, depending on your device. Purchase, billing, renewal, cancellation and refunds are managed by the relevant store through its own systems. We do not receive or store your payment card details. Depending on your country and the store you use, Apple or Google may act as the seller of the subscription towards you.

You can cancel or manage your subscription at any time through your Apple ID or Google Play account settings.

If we introduce a third-party subscription management provider, we will name it here and in the Privacy Policy before doing so.

Right of withdrawal:
These Terms are governed by Dutch law, and we grant all consumers the same right of withdrawal, wherever you are resident. You may withdraw from the subscription within fourteen (14) calendar days of entering into it, without giving any reason, in accordance with Article 6:230o of the Dutch Civil Code. Because the first fourteen days are free of charge, cancelling during the free period has the same practical effect and no payment will have been taken.

The simplest way to exercise this right is to cancel your subscription through your Apple ID or Google Play account settings, which takes effect immediately.

You may also use the model withdrawal form attached as Annex 1 to these Terms, or send any other clear written statement to support@myskync.com. Where the law of your country of residence gives you a longer withdrawal period or more favourable rights, those rights are not affected by this clause.

Refunds:
Because the first fourteen days of a Pro subscription are free of charge, a refund will rarely arise. Where a refund is nonetheless due, for example under Section 9 or Section 15, it is normally processed by the store through which you purchased the subscription, in accordance with that store’s refund procedures. Where you contact us, we will direct your request to the relevant store and assist you where we can. In the limited circumstances where the applicable store requires us to refund you directly, we will do so.

Discretionary Pro access:
We are able to grant or extend Pro access directly from our own systems, independently of your subscription with the relevant store. We may do so where we consider it appropriate, for example as a goodwill gesture or as a remedy under Section 15. Any Pro access granted in this way is discretionary, does not constitute a refund of your store transaction, does not affect your subscription or its renewal date with the relevant store, and does not create any right to a similar grant in the future.

Product support:
For any question concerning the MySkync service itself, including technical problems, account issues or how the App works, we remain your point of contact at support@myskync.com. We aim to respond to support requests within three (3) business days.

Lapse or cancellation:
Where a MySkync Pro subscription lapses or is cancelled, access to Pro features will be suspended and your account will revert to the free plan. You keep full access to the free plan features described above.

Entries, photos and comparisons that are only available through Pro features will no longer be visible in the App while you are on the free plan. This data is not deleted immediately: it remains securely stored and becomes visible again if you subscribe to Pro. If you have not resubscribed within twenty-four (24) months of the downgrade, this data will be permanently deleted.

Whatever your plan, you may at any time request a copy of the data you have provided or created in the App, free of charge and in a commonly used machine-readable format, by contacting us at support@myskync.com.

You may also delete your account and all associated data at any time in accordance with Section 14.

9. Conformity of the Digital Service
MySkync is provided as a digital service within the meaning of Title 7.1AA of the Dutch Civil Code (Articles 7:50aa et seq. BW). We commit to providing the App as described and to supplying updates, including security updates, necessary to keep the App in conformity during the period of use.

If the App is not in conformity with its description or the applicable requirements under Dutch law, you may be entitled to have the non-conformity remedied, to receive a proportionate price reduction (where applicable), or to terminate the agreement and receive a refund of any amounts paid, in accordance with Articles 7:50ai and 7:50ak of the Dutch Civil Code. These rights are without prejudice to any other mandatory consumer rights you may have under applicable law.

10. Intellectual Property
Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable licence to download and use the App on devices you own or control, for your own personal, non-commercial use. This licence does not transfer any ownership rights to you.

All content, designs, trademarks, scoring logic, insight templates, and functionality of MySkync are owned by us and protected by copyright and intellectual property laws. You may not copy, modify, distribute, or create derivative works of the App without our prior written consent.

11. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data, including your skin, health and lifestyle data.

12. Limitation of Liability
MySkync is provided “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the App, including but not limited to inaccurate scores or insights, loss of data, or reliance on the App’s content in place of professional advice.

We make no representation or warranty of any kind, express or implied, as to the accuracy, adequacy, validity, reliability, availability, or completeness of any information, score, or insight provided through the App. This does not affect the conformity obligations set out in Section 9.

Where we are liable to you under these Terms, our total aggregate liability for all claims arising in connection with your use of the App shall not exceed the higher of two hundred fifty euros (€250) and the total amount you have paid for MySkync Pro in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under Dutch law, including liability for death or personal injury caused by our negligence, fraud, or intentional misconduct or gross negligence on our part; mandatory consumer rights remain unaffected.

13. Changes to These Terms
We may update these Terms from time to time. For changes that are minor or purely administrative in nature, we will publish the updated version in the App with a new “Effective Date”.

For any material change that reduces your rights or imposes new obligations, we will notify you at least thirty (30) days in advance by email or in-app notification. If you do not agree to the changes, you may delete your account before the changes take effect. Your continued use of the App after the Effective Date of a material change constitutes your acceptance of the revised Terms.

The version of these Terms applicable to your use of the App is the version in force at the date of your acceptance or, for subsequent changes, the version notified to you in accordance with this clause.

14. Termination and Account Deletion
We may terminate or suspend your access to the App if you violate these Terms. You may delete your account and all associated data at any time via the App’s Settings. See our Privacy Policy for what is deleted and how long it takes.

The following provisions survive termination of these Terms and remain in full force:
● Section 3 (No Medical Advice)
● Section 6 (Acceptable Use)
● Section 10 (Intellectual Property)
● Section 12 (Limitation of Liability)
● Section 16 (Governing Law)

15. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from a cause beyond their reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, civil unrest, government action, power outages, internet or telecommunications failures, or disruption of third-party infrastructure providers.

Where a force majeure event prevents us from providing the App, we will notify you as soon as reasonably practicable. If the disruption continues for more than sixty (60) consecutive days, either party may terminate the agreement without liability.

Where you hold a MySkync Pro subscription at the time of the disruption, we will extend your Pro access by a period equivalent to the period during which the App was unavailable. Where you prefer a refund, or where an extension is not appropriate, any refund must be processed by the store through which you purchased the subscription, in accordance with that store’s refund procedures. We will direct your request accordingly.

16. Governing Law
These Terms are governed by and construed in accordance with the laws of the Netherlands.
In the event of a dispute, we encourage you to contact us first at support@myskync.com so that we can attempt to resolve the matter directly. Where both parties agree, they may also submit the dispute to mediation. Nothing in this clause prevents you from bringing proceedings before a competent court at any time.

Any dispute may be submitted to the competent Dutch court as follows:
● For disputes involving an amount not exceeding €25,000: the Kantonrechter of the Rechtbank Midden-Nederland.
● For disputes involving an amount exceeding €25,000: the civil chamber of the Rechtbank Midden-Nederland.

Nothing in this clause affects any mandatory rights you may have as a consumer under the law of your country of residence, including the right to bring proceedings before the courts of that country.

17. General Provisions
17.1 Entire Agreement
These Terms constitute the entire agreement between you and us with respect to your use of the App and supersede all prior discussions, representations, or agreements relating to the same subject matter. Our Privacy Policy is not part of this agreement. It is an information notice explaining how we process your personal data, provided in accordance with Articles 13 and 14 of the GDPR, and it may be updated independently of these Terms.

17.2 Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

17.3 No Waiver
Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision on any future occasion or to enforce any other provision of these Terms.

17.4 Notices
Any formal notice or communication required under these Terms shall be made in writing and sent to us at support@myskync.com. Notices sent by email shall be deemed received on the next business day following transmission, unless the sender receives a delivery failure notification. We will communicate with you at the email address associated with your account.

18. Contact
If you have any questions about these Terms, please contact us at:
support@myskync.com

19. Additional Terms for the Apple App Store
These additional terms are required by Apple and apply in addition to the Terms set out above. This Section applies only if you downloaded the App from the Apple App Store.

19.1 Relationship with Apple
These Terms are concluded between you and Skync Labs only, and not with Apple Inc. or its subsidiaries (“Apple”). We, and not Apple, are solely responsible for the App and its content.

19.2 Scope of licence
We grant you a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.

19.3 Maintenance and support
We are solely responsible for providing maintenance and support for the App. Apple has no obligation whatsoever to furnish any maintenance or support services.

19.4 Warranty
We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you.

To the maximum extent permitted by applicable law, Apple has no other warranty obligation in respect of the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our sole responsibility. This does not affect the conformity obligations set out in Section 9 or your mandatory rights as a consumer.

19.5 Product claims
We, and not Apple, are responsible for addressing any claim by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.

19.6 Intellectual property claims
If a third party claims that the App, or your possession and use of it, infringes that party’s intellectual property rights, we, and not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.

19.7 Legal compliance
You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a terrorist supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

19.8 Third party terms
You must comply with any applicable third party terms of agreement when using the App.

19.9 Apple as third party beneficiary
You acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third party beneficiary.

19.10 Contact
support@myskync.com